Unrecognised Customers using Email Channel

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Incoming
    • 6
    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When an email is sent to Service Desk (private) unrecognised email addresses are ignored and the message is lost without warning or notice.

      Creating an option to auto-assign these messages to an existing user/customer would ensure potentially valid requests from users that are not yet registered are not lost in the ether.

      Taking it a step further, adding a function to the ticket to create a customer from the requestor email automatically would be beneficial.

      The impact of abuse via spam etc. is lower than with a public service desk - at least new customers won't be created.

            Assignee:
            Unassigned
            Reporter:
            Mark Allen
            Votes:
            15 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated: