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  1. Jira Service Management Data Center
  2. JSDSERVER-1892

Unrecognised Customers using Email Channel

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • None
    • 3
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When an email is sent to Service Desk (private) unrecognised email addresses are ignored and the message is lost without warning or notice.

      Creating an option to auto-assign these messages to an existing user/customer would ensure potentially valid requests from users that are not yet registered are not lost in the ether.

      Taking it a step further, adding a function to the ticket to create a customer from the requestor email automatically would be beneficial.

      The impact of abuse via spam etc. is lower than with a public service desk - at least new customers won't be created.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-818 JSM should send reply or notification when mail handler cannot create or update issue

          • Gathering Interest

          Suggestion - JSDSERVER-988 Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1892 Unrecognised Customers using Email Channel

          • Closed

          Activity

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              Unassigned Unassigned
              83fcf822c3fb Mark Allen
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              Dates

                Created:
                Updated:

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