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  1. Jira Service Management Data Center
  2. JSDSERVER-1892

Unrecognised Customers using Email Channel

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Email - Incoming
    • None
    • 5
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When an email is sent to Service Desk (private) unrecognised email addresses are ignored and the message is lost without warning or notice.

      Creating an option to auto-assign these messages to an existing user/customer would ensure potentially valid requests from users that are not yet registered are not lost in the ether.

      Taking it a step further, adding a function to the ticket to create a customer from the requestor email automatically would be beneficial.

      The impact of abuse via spam etc. is lower than with a public service desk - at least new customers won't be created.

            Unassigned Unassigned
            83fcf822c3fb Mark Allen
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              Created:
              Updated: