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Details

Type: Suggestion
Resolution: Tracked Elsewhere
Component/s: Email - Incoming
Labels:
- IWT
- affects-server

UIS:
1
Support reference count:
8
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Currently, when a user sends an email to a Service Desk mail channel's email account, and that user does not have a Service Desk customer account, and public signup on the server is disabled, that email is never processed.

There should be a reply to the customer, e.g. "please contact .... for an account." rather than the request being silently ignored.

Attachments

Issue Links

depends on

JSDCLOUD-2517 Notifications for incoming emails that fail to be processed

Under Consideration

is related to

JSDSERVER-988 Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

Gathering Interest

JSDCLOUD-818 JSD should send reply or notification when mail handler cannot create or update issue

Reviewing

relates to

JSDCLOUD-1892 Unrecognised Customers using Email Channel

Closed

blocked by: FREE-1584 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(5 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Daniel Leng (Inactive)

Votes:: 57 Vote for this issue

Watchers:: 43 Start watching this issue

Dates

Created:: 20/Oct/2014 3:19 PM

Updated:: 20/Feb/2023 6:36 AM

Resolved:: 24/Nov/2020 5:16 AM