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  1. Jira Service Management Data Center
  2. JSDSERVER-973

As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 21 December 2022

      Hi all,

      Thank you so much for your votes and comments on this suggestion. I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.5 release. Jira admins now have more control over how email requests that your customers send are filtered by Jira Service Management.

      The first change we've introducing is giving admins the option to turn the auto-generated email and bulk email filters on or off, depending on your preferences. The new settings are available in Administration > Applications > Email requests.

      We’ve also added a global allowlist and blocklist for all of your service projects. The lists let you decide which requests should always be processed and help you get rid of spam.

      Please see our documentation to learn more about receiving requests by email.

      Kind regards,

      Charlie Marriott

      Jira Service Management, Data Center

      As an admin, I would like the ability to configure the Bulk Settings used by Service Desk Mail Handler. This is because when some mails auto-forward or redirect emails, they will generate the auto-submitted: auto-generated header. This header will cause the request to be not created.

      The incoming-mail.log will display the following error

      2014-10-14 22:54:34,151 DEBUG [Mail server for xxxx@email.com. Created by JIRA Service Desk.] atlassian-scheduler-quartz1.clustered_Worker-1 ServiceRunner Mail handler used by JIRA Service Desk. Do not modify or delete. 10,200 The message has been rejected (Rejecting message due to failed bulk check.):

      This is causing problems as we have multiple mail accounts and unable to configure alias due to particular reasons so we have to use redirection/forwarding but both of these will generate the said header.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

            [JSDSERVER-973] As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler

            No work has yet been logged on this issue.

              cmarriott Charlie Marriott
              ywoo Yit Wei
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