-
Bug
-
Resolution: Fixed
-
Medium
-
2.0-OD-05, 2.1
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents.
It is not shown for both the customer or agents when they view the issue at customer portal.
This is similar to JRA-31892.
The different is that this is happening at customer portal and it's happening to both the customer and agents.
- has a derivative of
-
-
- Closed
-
-
DESK-4341 Failed to load
- has a regression in
-
-
- Closed
-
-
DESK-4306 Failed to load
- relates to
-
-
- Closed
-
- was cloned as
-
DESK-3808 Loading...
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-937] Agent's Avatar is not shown in Customer Portal
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304901 ] | New: JAC Bug Workflow v3 [ 3125523 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2058819 ] | New: JSD Bug Workflow v5 - TEMP [ 2304901 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2056180 ] | New: JSD Bug Workflow v5 [ 2058819 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1955646 ] | New: JSD Bug Workflow v5 - TEMP [ 2056180 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1615374 ] | New: JSD Bug Workflow v5 [ 1955646 ] |
| Description |
Original:
Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents.
It is not shown for both the customer or agents when they view the issue at customer portal. This is similar to [JRA-31892|https://jira.atlassian.com/browse/JRA-31892]. The different is that this is happening at customer portal and it's happening to both the customer and agents. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-937]. {panel} Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents. It is not shown for both the customer or agents when they view the issue at customer portal. This is similar to [JRA-31892|https://jira.atlassian.com/browse/JRA-31892]. The different is that this is happening at customer portal and it's happening to both the customer and agents. |
| Link |
New:
This issue relates to |
| Labels | New: affects-cloud affects-server |
| Workflow | Original: JSD Bug Workflow v2 [ 1602701 ] | New: JSD Bug Workflow v4 [ 1615374 ] |
| Workflow | Original: JSD Bug Workflow [ 1398871 ] | New: JSD Bug Workflow v2 [ 1602701 ] |