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  1. Jira Service Management Data Center
  2. JSDSERVER-937

Agent's Avatar is not shown in Customer Portal

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents.
      It is not shown for both the customer or agents when they view the issue at customer portal.
      This is similar to JRA-31892.
      The different is that this is happening at customer portal and it's happening to both the customer and agents.

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            [JSDSERVER-937] Agent's Avatar is not shown in Customer Portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304901 ] New: JAC Bug Workflow v3 [ 3125523 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058819 ] New: JSD Bug Workflow v5 - TEMP [ 2304901 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056180 ] New: JSD Bug Workflow v5 [ 2058819 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955646 ] New: JSD Bug Workflow v5 - TEMP [ 2056180 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615374 ] New: JSD Bug Workflow v5 [ 1955646 ]
            jonah (Inactive) made changes -
            Description Original: Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents.
            It is not shown for both the customer or agents when they view the issue at customer portal.
            This is similar to [JRA-31892|https://jira.atlassian.com/browse/JRA-31892].
            The different is that this is happening at customer portal and it's happening to both the customer and agents.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-937].
              {panel}

            Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents.
            It is not shown for both the customer or agents when they view the issue at customer portal.
            This is similar to [JRA-31892|https://jira.atlassian.com/browse/JRA-31892].
            The different is that this is happening at customer portal and it's happening to both the customer and agents.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-937 [ JSDCLOUD-937 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602701 ] New: JSD Bug Workflow v4 [ 1615374 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398871 ] New: JSD Bug Workflow v2 [ 1602701 ]

              ldoan Lan Doan (Inactive)
              stan@atlassian.com Seam Mee Tan (Inactive)
              Affected customers:
              13 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: