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  1. Jira Service Management Data Center
  2. JSDSERVER-937

Agent's Avatar is not shown in Customer Portal

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Agent's avatar beside the agent's comment is not shown, it only shown as the default avatar instead of the one uploaded by agents.
      It is not shown for both the customer or agents when they view the issue at customer portal.
      This is similar to JRA-31892.
      The different is that this is happening at customer portal and it's happening to both the customer and agents.

      Attachments

        1. 21-08-_2015_14-23-13.mp4
          2.37 MB
        2. 24-08-_2015_08-37-04.png
          24-08-_2015_08-37-04.png
          37 kB
        3. 24-08-_2015_13-56-22.png
          24-08-_2015_13-56-22.png
          101 kB
        4. 25-08-_2015_08-36-28.png
          25-08-_2015_08-36-28.png
          246 kB
        5. highlighted_console.PNG
          highlighted_console.PNG
          306 kB
        6. screenshot-1.png
          screenshot-1.png
          60 kB
        7. Screeny1-SD_2.5.3-working avatar.png
          Screeny1-SD_2.5.3-working avatar.png
          151 kB
        8. Screeny2-SD_2.5.4-not working avatar.png
          Screeny2-SD_2.5.4-not working avatar.png
          146 kB
        9. Screeny3-24-08-_2015_13-50-53.png
          Screeny3-24-08-_2015_13-50-53.png
          58 kB
        10. tgottschalk.jpg
          tgottschalk.jpg
          4 kB

        Issue Links

          has a derivative of

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1579 "People Involved" column avatars does not display for Customers

          • Low - Low priority issues
          • Closed

          DESK-4341 Loading...

          has a regression in

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2250 Comment Avatars do not render in Customer Portal

          • Medium - Medium priority issues
          • Closed

          DESK-4306 Loading...

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-937 Agent's Avatar is not shown in Customer Portal

          • Medium - Medium priority issues
          • Closed
          was cloned as

          DESK-3808 Loading...

          Activity

            People

              ldoan Lan Doan (Inactive)
              stan@atlassian.com Seam Mee Tan (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              17 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync