• Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • None
    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      The email response sent to customers includes a dead/inaccessible link (see attached file)

      Steps to repro:

      1. Agent attaches an image to the issue
      2. Agent references the image inline in a comment using ! notation
      3. Agent posts comment.
        • OK behavior comment is correctly rendered in Jira
        • Bug email sent to customer contains dead link:

          Form Name

            [JSDSERVER-898] Email response does not properly render inline images

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304983 ] New: JAC Bug Workflow v3 [ 3125585 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058902 ] New: JSD Bug Workflow v5 - TEMP [ 2304983 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056270 ] New: JSD Bug Workflow v5 [ 2058902 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955774 ] New: JSD Bug Workflow v5 - TEMP [ 2056270 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615718 ] New: JSD Bug Workflow v5 [ 1955774 ]
            jonah (Inactive) made changes -
            Description Original: The email response sent to customers includes a dead/inaccessible link (see attached file)

            Steps to repro:
            # Agent attaches an image to the issue
            # Agent references the image inline in a comment using ! notation
            # Agent posts comment.
            #* *OK behavior* comment is correctly rendered in Jira
            #* *Bug* email sent to customer contains dead link:

            !Screen Shot 2014-10-02 at 4.01.47 PM.png!
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-898].
              {panel}

            The email response sent to customers includes a dead/inaccessible link (see attached file)

            Steps to repro:
            # Agent attaches an image to the issue
            # Agent references the image inline in a comment using ! notation
            # Agent posts comment.
            #* *OK behavior* comment is correctly rendered in Jira
            #* *Bug* email sent to customer contains dead link:

            !Screen Shot 2014-10-02 at 4.01.47 PM.png!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-898 [ JSDCLOUD-898 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602868 ] New: JSD Bug Workflow v4 [ 1615718 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398569 ] New: JSD Bug Workflow v2 [ 1602868 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 733645 ] New: JSD Bug Workflow [ 1398569 ]

              Unassigned Unassigned
              a74c1d9b127f Will Bastian
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: