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Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

It would be useful to have automated notifications based on SLAs.

Example use cases

a new service request hasn't been assigned in required time;
the team needs to be reminded of an SLA that's close to breaching;
tickets need to be escalated to supervisors when SLAs are close to breaching or breached.

JQL filter subscriptions can be used as a workaround, as described in this article: How to configure notifications for breached SLAs.

is duplicated by

JSDSERVER-103 Notifications when the SLA is near the end

JSDSERVER-200 send emails for breached SLA times

relates to

JSDCLOUD-87 Email Notifications for missed Goals and other SLA events

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(8 mentioned in)