Email Notifications for missed Goals and other SLA events

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be useful to have automated notifications based on SLAs.

      Example use cases

      • a new service request hasn't been assigned in required time;
      • the team needs to be reminded of an SLA that's close to breaching;
      • tickets need to be escalated to supervisors when SLAs are close to breaching or breached.
      Workaround

      JQL filter subscriptions can be used as a workaround, as described in this article: How to configure notifications for breached SLAs.

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            Reporter:
            banson
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