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  1. Jira Service Management Cloud
  2. JSDCLOUD-87

Email Notifications for missed Goals and other SLA events

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be useful to have automated notifications based on SLAs.

      Example use cases

      • a new service request hasn't been assigned in required time;
      • the team needs to be reminded of an SLA that's close to breaching;
      • tickets need to be escalated to supervisors when SLAs are close to breaching or breached.
      Workaround

      JQL filter subscriptions can be used as a workaround, as described in this article: How to configure notifications for breached SLAs.

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          is duplicated by

          Suggestion - JSDCLOUD-103 Notifications when the SLA is near the end

          • Closed

          Suggestion - JSDCLOUD-200 send emails for breached SLA times

          • Closed
          is related to

          Suggestion - JSDSERVER-87 Email Notifications for missed Goals and other SLA events

          • Closed
          mentioned in

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              Unassigned Unassigned
              f459624d3e45 banson
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