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  1. Jira Service Management Data Center
  2. JSDSERVER-103

Notifications when the SLA is near the end

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When the SLA tasks is near the end, we have two situations:

      1 The SLA starts to turn yellow and alerts users that the end is near;

      2 The SLA starts to turn red when about to maxing;

      The idea would be to send email notifications to users who are following the issue. In the same style of default JIRA notifications, a notification of SLA terms for a group of people we want.

      We have a vision without worries of issue by issue, alerting us whenever any issue is near the end. Because not always users are following all SLA's.

            [JSDSERVER-103] Notifications when the SLA is near the end

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010545 ] New: JAC Suggestion Workflow 3 [ 3645966 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663799 ] New: JAC Suggestion Workflow [ 3010545 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322228 ] New: Confluence Workflow - Public Facing v4 [ 2663799 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052641 ] New: JSD Suggestion Workflow - TEMP [ 2322228 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048492 ] New: JSD Suggestion Workflow [ 2052641 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279611 ] New: JSD Suggestion Workflow - TEMP [ 2048492 ]
            jonah (Inactive) made changes -
            Description Original: When the SLA tasks is near the end, we have two situations:

            1 The SLA starts to turn yellow and alerts users that the end is near;

            2 The SLA starts to turn red when about to maxing;

            The idea would be to send email notifications to users who are following the issue. In the same style of default JIRA notifications, a notification of SLA terms for a group of people we want.

            We have a vision without worries of issue by issue, alerting us whenever any issue is near the end. Because not always users are following all SLA's.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-103].
              {panel}

            When the SLA tasks is near the end, we have two situations:

            1 The SLA starts to turn yellow and alerts users that the end is near;

            2 The SLA starts to turn red when about to maxing;

            The idea would be to send email notifications to users who are following the issue. In the same style of default JIRA notifications, a notification of SLA terms for a group of people we want.

            We have a vision without worries of issue by issue, alerting us whenever any issue is near the end. Because not always users are following all SLA's.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-103 [ JSDCLOUD-103 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 578029 ] New: JSD Suggestion Workflow [ 1279611 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 71903 ] New: This issue links to "Page (Extranet)" [ 71903 ]

              Unassigned Unassigned
              3c8d46d63946 Fernando Horn[MLV Consultoria]
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                Created:
                Updated:
                Resolved: