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  1. Jira Service Management Data Center
  2. JSDSERVER-200

send emails for breached SLA times

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I'll like to have Jira send email to certain email (say the supervisor) with issues that have breached SLA times

      Thanks

            [JSDSERVER-200] send emails for breached SLA times

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010529 ] New: JAC Suggestion Workflow 3 [ 3647917 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663766 ] New: JAC Suggestion Workflow [ 3010529 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322126 ] New: Confluence Workflow - Public Facing v4 [ 2663766 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053411 ] New: JSD Suggestion Workflow - TEMP [ 2322126 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048508 ] New: JSD Suggestion Workflow [ 2053411 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279367 ] New: JSD Suggestion Workflow - TEMP [ 2048508 ]
            jonah (Inactive) made changes -
            Description Original: I'll like to have Jira send email to certain email (say the supervisor) with issues that have breached SLA times

            Thanks             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-200].
              {panel}

            I'll like to have Jira send email to certain email (say the supervisor) with issues that have breached SLA times

            Thanks
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-200 [ JSDCLOUD-200 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 588629 ] New: JSD Suggestion Workflow [ 1279367 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Anund made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 54084 ] New: This issue links to "Page (Extranet)" [ 54084 ]

              Unassigned Unassigned
              8e4e9b438761 Webmaster CTS
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                Created:
                Updated:
                Resolved: