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  1. Jira Service Management Cloud
  2. JSDCLOUD-103

Notifications when the SLA is near the end

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When the SLA tasks is near the end, we have two situations:

      1 The SLA starts to turn yellow and alerts users that the end is near;

      2 The SLA starts to turn red when about to maxing;

      The idea would be to send email notifications to users who are following the issue. In the same style of default JIRA notifications, a notification of SLA terms for a group of people we want.

      We have a vision without worries of issue by issue, alerting us whenever any issue is near the end. Because not always users are following all SLA's.

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              Unassigned Unassigned
              3c8d46d63946 Fernando Horn[MLV Consultoria]
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