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  1. Jira Service Management Data Center
  2. JSDSERVER-773

JSD triggers a notification for the reporter on Issue Assigned event

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      JIRA Service Desk notification triggers for a reporter are

      • Issue comment event when the comment is not by reporter
      • Issue status change

      But, there seem to be a failure, when JIRA issue's assignee is changed by inline editing the Assignee.

      Notification email sends the same message that was sent last when triggered by the above event.

      This is against JIRA Version - 6.4-OD-04-006

            [JSDSERVER-773] JSD triggers a notification for the reporter on Issue Assigned event

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305179 ] New: JAC Bug Workflow v3 [ 3124916 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059114 ] New: JSD Bug Workflow v5 - TEMP [ 2305179 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056513 ] New: JSD Bug Workflow v5 [ 2059114 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956093 ] New: JSD Bug Workflow v5 - TEMP [ 2056513 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614890 ] New: JSD Bug Workflow v5 [ 1956093 ]
            jonah (Inactive) made changes -
            Description Original: JIRA Service Desk notification triggers for a reporter are

            - Issue comment event when the comment is not by reporter
            - Issue status change

            But, there seem to be a failure, when JIRA issue's assignee is changed by inline editing the Assignee.

            Notification email sends the same message that was sent last when triggered by the above event.

            This is against JIRA Version - 6.4-OD-04-006             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-773].
              {panel}

            JIRA Service Desk notification triggers for a reporter are

            - Issue comment event when the comment is not by reporter
            - Issue status change

            But, there seem to be a failure, when JIRA issue's assignee is changed by inline editing the Assignee.

            Notification email sends the same message that was sent last when triggered by the above event.

            This is against JIRA Version - 6.4-OD-04-006
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-773 [ JSDCLOUD-773 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602225 ] New: JSD Bug Workflow v4 [ 1614890 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398279 ] New: JSD Bug Workflow v2 [ 1602225 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Outgoing [ 27895 ]

              Unassigned Unassigned
              pcherukuri Panna (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: