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  1. Jira Service Management Data Center
  2. JSDSERVER-6814

Inline editing customer request type does not send mail

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.10.0
    • 4.5.4, 4.5.3
    • Issue View
    • None

      Issue Summary

      Editing a Customer Request Type in the right sidebar does not trigger notifications

      Steps to Reproduce

      1. Under Service Desk request panel (right side of the issue screen), click on the pencil to edit the Request type.
      2. Select a different Request type.
      3. Confirm the change.

      Expected Results

      Step 2 should send an email informing agents that the request type has been updated

      Actual Results

      No mail is sent.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. 1.png
          282 kB
          Jeferson Martinelli
        2. 2.png
          297 kB
          Jeferson Martinelli
        3. Screen Shot 2020-04-14 at 11.05.37 am.png
          135 kB
          Aidan Goldthorpe
        4. Screen Shot 2020-04-22 at 11.34.58 am.png
          208 kB
          Aidan Goldthorpe

            agoldthorpe Aidan Goldthorpe
            e0d3b3eea9fe Fernando S (Inactive)
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              Created:
              Updated:
              Resolved: