• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 4.10.0
• Affects Version/s: 4.5.4, 4.5.3
• Component/s: Issue View
• Labels:

  None

1. 1.png

   10/Apr/2020 7:53 PM

   282 kB

   Jeferson Martinelli

2. 2.png

   10/Apr/2020 7:53 PM

   297 kB

   Jeferson Martinelli

3. Screen Shot 2020-04-14 at 11.05.37 am.png

   14/Apr/2020 1:06 AM

   135 kB

   Aidan Goldthorpe

4. Screen Shot 2020-04-22 at 11.34.58 am.png

   22/Apr/2020 1:40 AM

   208 kB

   Aidan Goldthorpe

[JSDSERVER-6814] Inline editing customer request type does not send mail

Aliaksei Melnikau (Inactive) made changes - 28/Jun/2020 11:53 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 490997 ]

Aliaksei Melnikau (Inactive) made changes - 28/Jun/2020 12:55 AM

Remote Link

Original: This issue links to "Page (Confluence)" [ 491068 ]

Aliaksei Melnikau (Inactive) made changes - 27/Jun/2020 12:59 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 491068 ]

Aliaksei Melnikau (Inactive) made changes - 26/Jun/2020 11:23 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 491033 ]

Aidan Goldthorpe made changes - 07/May/2020 11:10 PM

Resolution	Original: Not a bug [ 12 ]	New: Fixed [ 1 ]
Status	Original: Closed [ 6 ]	New: Closed [ 6 ]

Aidan Goldthorpe made changes - 07/May/2020 11:09 PM

Description

Original: h3. Issue Summary Editing a Customer Request Type in the right sidebar does not trigger the Issue Updated Event. h3. Steps to Reproduce # Under *Service Desk request* panel (right side of the issue screen), click on the pencil to edit the Request type. # Select a different Request type. # Confirm the change. h3. Expected Results Step 2 should fire an update event. When this action is performed via "Edit" screen, the banner *<ticket number> has been updated.* The banner appears on the top right corner of the screen h3. Actual Results No event is fired. This might impact on other plugins that do not have a way to respond to changes made to the 'Customer Request Type' field. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary Editing a Customer Request Type in the right sidebar does not trigger notifications h3. Steps to Reproduce  # Under *Service Desk request* panel (right side of the issue screen), click on the pencil to edit the Request type.  # Select a different Request type.  # Confirm the change. h3. Expected Results Step 2 should send an email informing agents that the request type has been updated h3. Actual Results No mail is sent. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

Aidan Goldthorpe made changes - 07/May/2020 11:08 PM

Assignee

New: Aidan Goldthorpe [ agoldthorpe ]

Aidan Goldthorpe made changes - 07/May/2020 11:08 PM

Fix Version/s

New: 4.10.0 [ 91825 ]

Aidan Goldthorpe made changes - 07/May/2020 11:08 PM

Summary

Original: <Editing Customer Request> <On Service Desk> <Do not trigger the issue updated event>

New: Inline editing customer request type does not send mail

Aidan Goldthorpe made changes - 07/May/2020 5:26 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 482576 ]

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