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Bug
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Resolution: Fixed
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Low
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4.5.4, 4.5.3
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None
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1
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Severity 2 - Major
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38
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Issue Summary
Editing a Customer Request Type in the right sidebar does not trigger notifications
Steps to Reproduce
- Under Service Desk request panel (right side of the issue screen), click on the pencil to edit the Request type.
- Select a different Request type.
- Confirm the change.
Expected Results
Step 2 should send an email informing agents that the request type has been updated
Actual Results
No mail is sent.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available