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  1. Jira Service Management Data Center
  2. JSDSERVER-6814

Inline editing customer request type does not send mail

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.10.0
    • 4.5.4, 4.5.3
    • Issue View
    • None

      Issue Summary

      Editing a Customer Request Type in the right sidebar does not trigger notifications

      Steps to Reproduce

      1. Under Service Desk request panel (right side of the issue screen), click on the pencil to edit the Request type.
      2. Select a different Request type.
      3. Confirm the change.

      Expected Results

      Step 2 should send an email informing agents that the request type has been updated

      Actual Results

      No mail is sent.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            [JSDSERVER-6814] Inline editing customer request type does not send mail

            No work has yet been logged on this issue.

              agoldthorpe Aidan Goldthorpe
              e0d3b3eea9fe Fernando S (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: