• Type: Bug
• Resolution: Duplicate
• Priority: Medium
• Fix Version/s: None
• Affects Version/s: 4.6.0, 4.6.1
• Component/s: Customer Notification
• Labels:

  None

1. Screen Shot 2020-01-28 at 4.50.25 PM.png

   28/Jan/2020 10:50 PM

   166 kB

   Earl McCutcheon

2. Screen Shot 2020-01-28 at 4.51.35 PM.png

   28/Jan/2020 10:51 PM

   191 kB

   Earl McCutcheon

[JSDSERVER-6727] Account verification email option in Customer notifications settings is missing

Sven Laanela (Inactive) made changes - 03/Mar/2020 3:04 AM

Affects Version/s

Original: 4.6.2 [ 91198 ]

Elton Santos made changes - 29/Jan/2020 3:10 AM

Link

New: This issue duplicates JSDSERVER-6695 [ JSDSERVER-6695 ]

Elton Santos made changes - 29/Jan/2020 2:59 AM

Resolution		New: Duplicate [ 3 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Earl McCutcheon (Inactive) made changes - 28/Jan/2020 10:52 PM

Description

Original: h3. Issue Summary The option to suspend customer confirmation email as described in the Jira Service Desk 4.6: Managing service desk notifications documentation under the section [Account verification emails | https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#Managingservicedesknotifications-verificationemails], is missing and cannot be configured in Service Desk 4.6.0 and later versions. h3. Steps to Reproduce # Install or upgrade to a Service Desk 4.6.X or later version # Go to Project settings > Customer notifications h3. Expected Results the section "Account verification email" is present h3. Actual Results The configuration section and options for configuration are missing h3. Workaround There is no workaround at this time

New: h3. Issue Summary The option to suspend customer confirmation email as described in the Jira Service Desk 4.6: Managing service desk notifications documentation under the section [Account verification emails | https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#Managingservicedesknotifications-verificationemails], is missing and cannot be configured in Service Desk 4.6.0 and later versions. h3. Steps to Reproduce # Install or upgrade to a Service Desk 4.6.X or later version # Go to Project settings > Customer notifications h3. Expected Results the section "Account verification email" is present as seen in earlier versions !Screen Shot 2020-01-28 at 4.50.25 PM.png|thumbnail! h3. Actual Results The configuration section and options for configuration are missing !Screen Shot 2020-01-28 at 4.51.35 PM.png|thumbnail! h3. Workaround There is no workaround at this time

Earl McCutcheon (Inactive) made changes - 28/Jan/2020 10:51 PM

Attachment

New: Screen Shot 2020-01-28 at 4.51.35 PM.png [ 383847 ]

Earl McCutcheon (Inactive) made changes - 28/Jan/2020 10:50 PM

Attachment

New: Screen Shot 2020-01-28 at 4.50.25 PM.png [ 383846 ]

Earl McCutcheon (Inactive) made changes - 28/Jan/2020 10:46 PM

Symptom Severity

Original: Severity 2 - Major [ 15831 ]

New: Severity 3 - Minor [ 15832 ]

Earl McCutcheon (Inactive) made changes - 28/Jan/2020 10:45 PM

Priority

Original: Low [ 4 ]

New: Medium [ 3 ]

Earl McCutcheon (Inactive) created issue - 28/Jan/2020 10:41 PM