• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 4.7.0
• Affects Version/s: 4.6.0, 4.6.1
• Component/s: Approvals
• Labels:

  • cqt
  • in-4.7.0
  • warranty

1. 

   Screenshot_2020-01-10_at_12_15_08.jpg

   259 kB

   10/Jan/2020 11:37 AM

2. atlassian-chaperone-4.6.1-REL-0001.jar

   25 kB

   13/Jan/2020 9:42 AM

[JSDSERVER-6695] The Approve and Decline buttons of the Service Desk approval workflow are broken in the Jira Issue View

Chris Levine made changes - 28/Jul/2020 8:12 PM

Affects Version/s

New: 4.6.1 [ 91094 ]

Elton Santos made changes - 10/Feb/2020 12:28 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Elton Santos made changes - 10/Feb/2020 12:26 AM

Labels

Original: warranty

New: cqt in-4.7.0 warranty

Elton Santos made changes - 10/Feb/2020 12:26 AM

Fix Version/s

Original: 4.6.2 [ 91198 ]

SET Analytics Bot made changes - 05/Feb/2020 12:48 AM

UIS

Original: 4

New: 7

Bugfix Automation Bot made changes - 04/Feb/2020 6:01 PM

Support reference count

Original: 2

New: 4

Aliaksei Melnikau (Inactive) made changes - 30/Jan/2020 5:44 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 469064 ]

Elton Santos made changes - 29/Jan/2020 3:10 AM

Link

New: This issue is duplicated by JSDSERVER-6727 [ JSDSERVER-6727 ]

Elton Santos made changes - 29/Jan/2020 3:10 AM

Description

Original: h3. Issue Summary The Approve and Decline buttons of the Service Desk approval workflow are broken in the Jira Issue View. Instead they work on the Customer Portal. I observed that this is only happening when the Jira Service Desk application is installed on top of Jira Software and not viceversa. The buttons are correctly working if Jira Service Desk 4.6.0 is installed alone and also if the Jira Software application is then installed on top of that. h3. Steps to Reproduce  # Install Jira Software 8.6.0.  # Install Jira Service Desk 4.6.0 on top of Jira Software 8.6.0.  # Create a new Service Desk process with the Approval Request Issue or configure the Approval flow manually in the workflow.  # Create an issue and add an approver in it.  # step at the status which require to Approve or Decline the issue  # login with the approver account and in the issue created above *Issue View* clic on the *Approve or Decline* buttons.  # observe that nothing happens, the buttons are broken, the redirection is made on the issue itself and a # is added at the very end of the issue URL.  !Screenshot_2020-01-10_at_12_15_08.jpg|thumbnail!  # go on the correspondent customer portal page and check that the Approve and Decline buttons are actually working well there. h3. Expected Results the buttons should transition the issue to the Approved or Declined/Rejected status h3. Actual Results the buttons are broken/unresponsive No exceptions are thrown out in the logs. h3. Workaround The issue seems to be related to the missing Atlassian Chaperone component into the JSD 4.6.0 installer so the workaround for now is to manually upload the [^atlassian-chaperone-4.6.1-REL-0001.jar] file from *Administration>Manage Apps>Upload App*. After doing the above the buttons are operational again.

New: h3. Issue Summary The Approve and Decline buttons of the Service Desk approval workflow are broken in the Jira Issue View. Instead they work on the Customer Portal. Also, the Welcome guide and the "Account verification email" setting in the Project settings are not showing as well. I observed that this is only happening when the Jira Service Desk application is installed on top of Jira Software and not vice versa. The buttons are correctly working if Jira Service Desk 4.6.0 is installed alone and also if the Jira Software application is then installed on top of that. h3. Steps to Reproduce  # Install Jira Software 8.6.0.  # Install Jira Service Desk 4.6.0 on top of Jira Software 8.6.0.  # Create a new Service Desk process with the Approval Request Issue or configure the Approval flow manually in the workflow.  # Create an issue and add an approver in it.  # step at the status which require to Approve or Decline the issue  # login with the approver account and in the issue created above *Issue View* clic on the *Approve or Decline* buttons.  # observe that nothing happens, the buttons are broken, the redirection is made on the issue itself and a # is added at the very end of the issue URL.  !Screenshot_2020-01-10_at_12_15_08.jpg|thumbnail!  # go on the correspondent customer portal page and check that the Approve and Decline buttons are actually working well there. h3. Expected Results the buttons should transition the issue to the Approved or Declined/Rejected status h3. Actual Results the buttons are broken/unresponsive  No exceptions are thrown out in the logs. h3. Workaround The issue seems to be related to the missing Atlassian Chaperone component into the JSD 4.6.0 installer so the workaround for now is to manually upload the [^atlassian-chaperone-4.6.1-REL-0001.jar] file from *Administration>Manage Apps>Upload App*.  After doing the above the buttons are operational again.

Aidan Goldthorpe made changes - 29/Jan/2020 2:47 AM

Remote Link

New: This issue links to "Service Desk - Stable 4.6.x › Service Desk Application - Stable 4.6.x › release-issue-4.6-JSDSERVER-6695-chaperone (server-syd-bamboo)" [ 468794 ]

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