JIRA Service Desk 4.2 Organization and Request Participant Field Showing Script Instead Of Text

Issue Summary

JIRA Service Desk 8.2 people module is showing below code for request participant and organization.

• sd.request.participants.field.name
• sd.customer.organisations.field.name

Environment

JIRA 8.2 (Service Desk 4.2)

Steps to Reproduce

1. Install JIRA 8.2 with JIRA Service Desk 4.2
2. Create a new service desk project and open a ticket

Expected Results

It should show organization and participants under people module

Actual Results

Notes

This behavior also affects JQL search, as they need to be indicated in JQL with the key instead of their usual human-readable name:

Workaround

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