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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-6396

JIRA Service Desk 4.2 Organization and Request Participant Field Showing Script Instead Of Text

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    Details

      Description

      Status

      Issue Summary

      JIRA Service Desk 8.2 people module is showing below code for request participant and organization.

      • sd.request.participants.field.name
      • sd.customer.organisations.field.name

      Environment

      JIRA 8.2 (Service Desk 4.2)

      Steps to Reproduce

      1. Install JIRA 8.2 with JIRA Service Desk 4.2
      2. Create a new service desk project and open a ticket

      Expected Results

      It should show organization and participants under people module

      Actual Results

      Notes

      This behavior also affects JQL search, as they need to be indicated in JQL with the key instead of their usual human-readable name:

      Workaround

      -

        Attachments

        1. example.PNG
          example.PNG
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        2. screenshot-1.png
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        3. screenshot-2.png
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        4. Screenshot 2019-07-24 at 09.52.09.png
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        5. Screenshot 2019-07-24 at 09.52.22.png
          Screenshot 2019-07-24 at 09.52.22.png
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        6. Screenshot 2019-07-24 at 09.53.31.png
          Screenshot 2019-07-24 at 09.53.31.png
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        7. Screenshot 2019-07-24 at 09.54.06.png
          Screenshot 2019-07-24 at 09.54.06.png
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        8. Screenshot 2019-07-24 at 09.55.52.png
          Screenshot 2019-07-24 at 09.55.52.png
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        9. Screenshot 2019-07-24 at 09.58.46.png
          Screenshot 2019-07-24 at 09.58.46.png
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          Issue Links

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              People

              Assignee:
              mswinarski Maciej Swinarski
              Reporter:
              dkoh Danson (Inactive)
              Votes:
              79 Vote for this issue
              Watchers:
              83 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Backbone Issue Sync