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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi all,
Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.
To find out more about this feature, check out our documentation here:
https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html
On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.
— JIRA Service Desk Team.
Hi all,
Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://jiraservicedesk.typeform.com/to/GSiRrM
Thank you again for all your continuous feedback!
— JIRA Service Desk team
It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.
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JST-205163 You do not have permission to view this issue
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[JSDSERVER-631] auto reply template feature
Hey Marcin... This never existed in Cloud. You can find the relevant ticket here: JSDCLOUD-631
So.. was this feature removed from JSM ?
Im trying to find this on cloud version but no luck
This issue has also been escalated by emcins.com they would really like this feature.
Hi @Hartmut.ludwig -
We rely on this plugin... I'm sure other people would find it useful too, however awareness of it is very poor. If you said what you said above on a review we would appreciate it!
jamie
Deleted Account (Inactive)
added a comment - Hi Vincent,
we are currently using Template Comments for JIRA Service Desk as suggested by jechlin1073714133. It prooved to be a very good workaround for us and might also be a blueprint of how to implement this feature request into JSD itself.
It is not only solving the greeting-issue but also provides an easy way to prepopulate the comment field with commonly used answers if needed. A very flexible aproach.
Best Regards
Hartmut
Deleted Account (Inactive)
added a comment - Hi Vincent,
we are currently using Template Comments for JIRA Service Desk as suggested by jechlin1073714133 . It prooved to be a very good workaround for us and might also be a blueprint of how to implement this feature request into JSD itself.
It is not only solving the greeting-issue but also provides an easy way to prepopulate the comment field with commonly used answers if needed. A very flexible aproach.
Best Regards
Hartmut 
Nemanja Milosavljevic
added a comment - Hi Vincent,
I can't seem to access the survey. Is it still available?
Nemanja Milosavljevic
added a comment - Hi Vincent,
I can't seem to access the survey. Is it still available? hi Vicent... Is there any news on this request? I see it's still in the "open" status...
Hi all,
Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://jiraservicedesk.typeform.com/to/GSiRrM
Thank you again for all your continuous feedback!
- JIRA Service Desk team
Hi..
Another plugin offering. If you already have ScriptRunner for JIRA (4.3.7+) you can try the free Template Comments for JIRA Service Desk (for Server only).
This plugin provides configurable template comments for replying to customers.
The templates can use attributes of the current issue, linked issues, the reporter and current user, to create personalised comments.
Administrators can set up different available templates for different projects, or roles, screens or actions.
You can also specify a template to be used by default, and compose your reply from multiple comment snippets.
cheers, jamie
Ahh thanks for lettign me know, we were using server version and in the past and I just didnt expect that such a core functionality would not be out of the box in cloud.
One good think team working on it.
Cheers!