• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 3.16.1
• Affects Version/s: 3.15.1
• Component/s: Email - Outgoing
• Labels:

  None

1. FilterSubscriptionWith_SD361.png

   25/Jan/2019 1:42 PM

   62 kB

   Julien Rey

2. Screen Shot 2019-02-01 at 4.54.38 PM.png

   01/Feb/2019 3:56 PM

   191 kB

   Julien Rey

3. subscription1.png

   06/Oct/2018 5:16 AM

   35 kB

   Chung Park Chan

4. subscription2.png

   06/Oct/2018 5:16 AM

   50 kB

   Chung Park Chan

[JSDSERVER-6063] Jira Service Desk Customer Request Type not showing in subscription email

set-jac-bot made changes - 22/May/2020 8:11 AM

Fixed in Enterprise Release/s

New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]

Sven Laanela (Inactive) made changes - 18/Nov/2019 12:40 AM

Remote Link

Original: This issue links to "Page (Confluence)" [ 454514 ]

Kunal Kanojia made changes - 09/Oct/2019 6:43 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Sven Laanela (Inactive) made changes - 08/Oct/2019 4:21 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 454514 ]

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2867162 ]	New: JAC Bug Workflow v3 [ 3125442 ]
Status	Original: Untriaged [ 11672 ]	New: Needs Triage [ 10030 ]

SET Analytics Bot made changes - 02/Feb/2019 12:32 AM

Support reference count	Original: 2	New: 3
UIS		New: 1

Julien Rey made changes - 01/Feb/2019 3:56 PM

Attachment

New: Screen Shot 2019-02-01 at 4.54.38 PM.png [ 339967 ]

Julien Rey made changes - 01/Feb/2019 3:55 PM

Fix Version/s

New: 3.16.1 [ 81891 ]

Julien Rey made changes - 25/Jan/2019 1:43 PM

Link

New: This issue is related to JSDSERVER-6071 [ JSDSERVER-6071 ]

Julien Rey made changes - 25/Jan/2019 1:43 PM

Description

Original: h3. Summary The Customer Request Type field is showing as completely empty in the subscription email. h3. Steps to Reproduce # Subscribe to a filter which has the 'Customer Request Type' column (see example of filter below):  !subscription1.png|thumbnail! # Trigger the subscription and monitor the email notification h3. Expected Results The Customer Request type is not showing as in the subscription email !subscription2.png|thumbnail! h3. Actual Results The Customer Request type is showing as in the subscription email h3.Workaround No workaround as of now h3.Notes - This bug might be related to this [other bug|https://jira.atlassian.com/browse/JSDSERVER-6071] where the Customer Request Type is empty in HTML format exports in recent versions of Service Desk - This bug is not reproducible on older versions of Service Desk (3.6.1, 3.9.1)

New: h3. Summary The Customer Request Type field is showing as completely empty in the subscription email. h3. Steps to Reproduce # Subscribe to a filter which has the 'Customer Request Type' column (see example of filter below):  !subscription1.png|thumbnail! # Trigger the subscription and monitor the email notification h3. Expected Results The Customer Request type is not showing as in the subscription email !subscription2.png|thumbnail! h3. Actual Results The Customer Request type is showing as in the subscription email h3.Workaround No workaround as of now h3.Notes - This bug might be related to this [other bug|https://jira.atlassian.com/browse/JSDSERVER-6071] where the Customer Request Type is empty in HTML format exports in recent versions of Service Desk - This bug is not reproducible on older versions of Service Desk (3.6.1, 3.9.1). On older versions, the Customer Request Type is displayed in the Subscription Email (although the icon is not loaded)  !FilterSubscriptionWith_SD361.png|thumbnail!

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