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  1. Jira Service Management Data Center
  2. JSDSERVER-6063

Jira Service Desk Customer Request Type not showing in subscription email

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.16.1
    • 3.15.1
    • Email - Outgoing
    • None

      Summary

      The Customer Request Type field is showing as completely empty in the subscription email.

      Steps to Reproduce

      1. Subscribe to a filter which has the 'Customer Request Type' column (see example of filter below):
      2. Trigger the subscription and monitor the email notification

      Expected Results

      The Customer Request type is not showing as in the subscription email

      Actual Results

      The Customer Request type is showing as in the subscription email

      Workaround

      No workaround as of now

      Notes

      • This bug might be related to this other bug where the Customer Request Type is empty in HTML format exports in recent versions of Service Desk
      • This bug is not reproducible on older versions of Service Desk (3.6.1, 3.9.1). On older versions, the Customer Request Type is displayed in the Subscription Email (although the icon is not loaded)

        1. subscription1.png
          subscription1.png
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        2. subscription2.png
          subscription2.png
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        3. FilterSubscriptionWith_SD361.png
          FilterSubscriptionWith_SD361.png
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        4. Screen Shot 2019-02-01 at 4.54.38 PM.png
          Screen Shot 2019-02-01 at 4.54.38 PM.png
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          Form Name

            [JSDSERVER-6063] Jira Service Desk Customer Request Type not showing in subscription email

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Sven Laanela (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 454514 ]
            Kunal Kanojia made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 454514 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2867162 ] New: JAC Bug Workflow v3 [ 3125442 ]
            Status Original: Untriaged [ 11672 ] New: Needs Triage [ 10030 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            UIS New: 1

            Julien Rey added a comment -

            I just tested the filter subscription on SDS 3.16.1, and noticed that the issue is no longer happening

            Julien Rey added a comment - I just tested the filter subscription on SDS 3.16.1, and noticed that the issue is no longer happening
            Julien Rey made changes -
            Attachment New: Screen Shot 2019-02-01 at 4.54.38 PM.png [ 339967 ]
            Julien Rey made changes -
            Fix Version/s New: 3.16.1 [ 81891 ]
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-6071 [ JSDSERVER-6071 ]

              Unassigned Unassigned
              cchan Chung Park Chan
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: