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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-6063

Jira Service Desk Customer Request Type not showing in subscription email

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    Description

      Summary

      The Customer Request Type field is showing as completely empty in the subscription email.

      Steps to Reproduce

      1. Subscribe to a filter which has the 'Customer Request Type' column (see example of filter below):
      2. Trigger the subscription and monitor the email notification

      Expected Results

      The Customer Request type is not showing as in the subscription email

      Actual Results

      The Customer Request type is showing as in the subscription email

      Workaround

      No workaround as of now

      Notes

      • This bug might be related to this other bug where the Customer Request Type is empty in HTML format exports in recent versions of Service Desk
      • This bug is not reproducible on older versions of Service Desk (3.6.1, 3.9.1). On older versions, the Customer Request Type is displayed in the Subscription Email (although the icon is not loaded)

      Attachments

        1. FilterSubscriptionWith_SD361.png
          FilterSubscriptionWith_SD361.png
          62 kB
        2. Screen Shot 2019-02-01 at 4.54.38 PM.png
          Screen Shot 2019-02-01 at 4.54.38 PM.png
          191 kB
        3. subscription1.png
          subscription1.png
          35 kB
        4. subscription2.png
          subscription2.png
          50 kB

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              Unassigned Unassigned
              cchan Chung Park Chan
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              Dates

                Created:
                Updated:
                Resolved:

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