The Customer Request Type field is showing as completely empty in the subscription email.
- Subscribe to a filter which has the 'Customer Request Type' column (see example of filter below):
- Trigger the subscription and monitor the email notification
The Customer Request type is showing as in the subscription email
No workaround as of now
- This bug might be related to this other bug where the Customer Request Type is empty in HTML format exports in recent versions of Service Desk
- This bug is not reproducible on older versions of Service Desk (3.6.1, 3.9.1). On older versions, the Customer Request Type is displayed in the Subscription Email (although the icon is not loaded)