Summary

Service Desk 'Customer Request Type' field value does not show in exported file in HTML format

Steps to Reproduce

1. Go to Issues > Search for issues
2. Filter Service Desk project type issues
3. Add 'Customer Request Type' as a column
4. Click Export > HTML (Current Fields)

Expected Results

Customer Request Type values get exported

Actual Results

Customer Request Type are blank in the export HTML file

Workaround

There is no workaround in regards to HTML format specifically. However, CSV format still contains exported Request Types.

Note

Tested this behaviour in Jira versions 7.6.8 (SD 3.9.8) and 7.8.1 (SD 3.11.1) and the behaviour works as expected.