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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-6071

Service Desk 'Customer Request Type' field value does not show in exported file in HTML format

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    Description

      Summary

      Service Desk 'Customer Request Type' field value does not show in exported file in HTML format

      Steps to Reproduce

      1. Go to Issues > Search for issues
      2. Filter Service Desk project type issues
      3. Add 'Customer Request Type' as a column
      4. Click Export > HTML (Current Fields)

      Expected Results

      Customer Request Type values get exported

      Actual Results

      Customer Request Type are blank in the export HTML file

      Workaround

      There is no workaround in regards to HTML format specifically. However, CSV format still contains exported Request Types.

      Note

      Tested this behaviour in Jira versions 7.6.8 (SD 3.9.8) and 7.8.1 (SD 3.11.1) and the behaviour works as expected.

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              Unassigned Unassigned
              mfilipan Marko Filipan
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              Dates

                Created:
                Updated:
                Resolved:

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