Service Desk 'Customer Request Type' field value does not show in exported file in HTML format
- Go to Issues > Search for issues
- Filter Service Desk project type issues
- Add 'Customer Request Type' as a column
- Click Export > HTML (Current Fields)
Customer Request Type values get exported
Customer Request Type are blank in the export HTML file
There is no workaround in regards to HTML format specifically. However, CSV format still contains exported Request Types.
Tested this behaviour in Jira versions 7.6.8 (SD 3.9.8) and 7.8.1 (SD 3.11.1) and the behaviour works as expected.