[JSDSERVER-5989] Issue subscription doesn't show SLA values in incoming mail - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 3.16.1
Affects Version/s: 3.14.0
Component/s: Email - Outgoing, Issue View
Labels:
- regression

Fixed in Long Term Support Release/s:

Download 3.16
Support reference count:
4
Symptom Severity:
Severity 3 - Minor
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

Issue subscription doesn't show SLA values in incoming mail

Steps to Reproduce

Go to Issues > Search for issues
Filter issues from Service Desk project
Include SLA parameters as columns (Time to response, Time to resolution)
Save filter and subscribe to it

Expected Results

Arrived mail contains columns specified in Jira UI, including SLA parameters

Actual Results

Arrived mail contains issue list and SLA parameters are blank - columns are shown, but no values are displayed:

Workaround

None

Notes

– This was tested on older Service Desk version (3.11.1, Jira 7.8.1) and SLA parameters values were displayed

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23/Aug/2018 11:21 AM

is cloned by: JSDS-2812 You do not have permission to view this issue

Form Name

Assignee:: Kunal Kanojia

Reporter:: Marko Filipan

Affected customers:: 14 This affects my team

Watchers:: 9 Start watching this issue

Created:: 23/Aug/2018 11:17 AM

Updated:: 22/May/2020 8:11 AM

Resolved:: 29/Jan/2019 2:20 PM