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  1. Jira Service Management Data Center
  2. JSDSERVER-5989

Issue subscription doesn't show SLA values in incoming mail

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    Description

      Summary

      Issue subscription doesn't show SLA values in incoming mail

      Steps to Reproduce

      1. Go to Issues > Search for issues
      2. Filter issues from Service Desk project
      3. Include SLA parameters as columns (Time to response, Time to resolution)
      4. Save filter and subscribe to it

      Expected Results

      Arrived mail contains columns specified in Jira UI, including SLA parameters

      Actual Results

      Arrived mail contains issue list and SLA parameters are blank - columns are shown, but no values are displayed:

      Workaround

      None

      Notes

      – This was tested on older Service Desk version (3.11.1, Jira 7.8.1) and SLA parameters values were displayed

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              kkanojia Kunal Kanojia
              mfilipan Marko Filipan
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync