Summary

Issue subscription doesn't show SLA values in incoming mail

Steps to Reproduce

1. Go to Issues > Search for issues
2. Filter issues from Service Desk project
3. Include SLA parameters as columns (Time to response, Time to resolution)
4. Save filter and subscribe to it

Expected Results

Arrived mail contains columns specified in Jira UI, including SLA parameters

Actual Results

Arrived mail contains issue list and SLA parameters are blank - columns are shown, but no values are displayed:

Workaround

None

Notes

– This was tested on older Service Desk version (3.11.1, Jira 7.8.1) and SLA parameters values were displayed