Details
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Bug
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Resolution: Fixed
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Low
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3.14.0
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4
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Severity 3 - Minor
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1
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Description
Summary
Issue subscription doesn't show SLA values in incoming mail
Steps to Reproduce
- Go to Issues > Search for issues
- Filter issues from Service Desk project
- Include SLA parameters as columns (Time to response, Time to resolution)
- Save filter and subscribe to it
Expected Results
Arrived mail contains columns specified in Jira UI, including SLA parameters
Actual Results
Arrived mail contains issue list and SLA parameters are blank - columns are shown, but no values are displayed:
Workaround
None
Notes
– This was tested on older Service Desk version (3.11.1, Jira 7.8.1) and SLA parameters values were displayed
Attachments
Issue Links
- is cloned by
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JSDS-2812 Loading...