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  1. Jira Service Management Data Center
  2. JSDSERVER-5989

Issue subscription doesn't show SLA values in incoming mail

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      Summary

      Issue subscription doesn't show SLA values in incoming mail

      Steps to Reproduce

      1. Go to Issues > Search for issues
      2. Filter issues from Service Desk project
      3. Include SLA parameters as columns (Time to response, Time to resolution)
      4. Save filter and subscribe to it

      Expected Results

      Arrived mail contains columns specified in Jira UI, including SLA parameters

      Actual Results

      Arrived mail contains issue list and SLA parameters are blank - columns are shown, but no values are displayed:

      Workaround

      None

      Notes

      – This was tested on older Service Desk version (3.11.1, Jira 7.8.1) and SLA parameters values were displayed

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          Form Name

            [JSDSERVER-5989] Issue subscription doesn't show SLA values in incoming mail

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2768878 ] New: JAC Bug Workflow v3 [ 3125341 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Kamil Kolonko made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 4
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 3.16.1 [ 81891 ]
            Kunal Kanojia made changes -
            Status Original: In Progress [ 3 ] New: Awaiting Release [ 11372 ]
            Kunal Kanojia made changes -
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]

              kkanojia Kunal Kanojia
              mfilipan Marko Filipan
              Affected customers:
              14 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: