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  1. Jira Service Management Data Center
  2. JSDSERVER-5743

When using the Create Button or the 'c' key for a Service Desk Project it should correctly create a ticket.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • 3.3.1
    • None
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently in Service Desk if you use the Create button or 'c' key to create an issue it doesn't correctly create in Service Desk project.

      The request type is not set, and notifications will not correctly be processed by Service Desk.

       

      Workarounds:

      • Set an automation rule so when an issue is created, the automation will set a Request type according to the Issue type:
        • You might need to add several "IF" clauses to evaluate the different issue types on the project and set the relevant request type.
      • Do not use the "Create" button for Service Desk projects (or even restrict the issue creation Permission to agents in that project), use the "Raise request" option:
      • You can add the Customer Request Type field to the Issue creation screen (although currently it is not possible to set the field as Required):

        1. image-2018-05-08-15-39-02-633.png
          92 kB
          Rene C. [Atlassian Support]
        2. screenshot-1.png
          62 kB
          Rene C. [Atlassian Support]
        3. screenshot-2.png
          112 kB
          Rene C. [Atlassian Support]

            [JSDSERVER-5743] When using the Create Button or the 'c' key for a Service Desk Project it should correctly create a ticket.

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013248 ] New: JAC Suggestion Workflow 3 [ 3650517 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3

            Richard Crampton added a comment -

            Our new App, ProCreate for Jira Service Desk may help with this Joe - https://marketplace.atlassian.com/apps/1220259/pro-create-for-jira-service-desk?hosting=server&tab=overview

            Richard Crampton added a comment - Our new App, ProCreate for Jira Service Desk may help with this Joe -  https://marketplace.atlassian.com/apps/1220259/pro-create-for-jira-service-desk?hosting=server&tab=overview
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2

              Unassigned Unassigned
              estorch Eric Storch (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: