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  1. Jira Service Management Data Center
  2. JSDSERVER-55

Issues created before Service Desk will not show in the user's portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, if a user setup Service Desk on an existing project, those issues reported by a particular user will not show in "My Request" in the user's portal. Even though the expected behavior is for those issues to show in "My Request" section, since they have reported those issue.

      The same behavior happens when Service Desk is setup with a newly created project, and user import existing issues from another project.

      The expected behavior is to have those issues reported by the user to show in the user's customer portal.

      Workaround:

      The workaround in the KB intend to convert existing issues to service desk requests: here

          Form Name

            [JSDSERVER-55] Issues created before Service Desk will not show in the user's portal

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012645 ] New: JAC Suggestion Workflow 3 [ 3650915 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664257 ] New: JAC Suggestion Workflow [ 3012645 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324203 ] New: Confluence Workflow - Public Facing v4 [ 2664257 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053006 ] New: JSD Suggestion Workflow - TEMP [ 2324203 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048021 ] New: JSD Suggestion Workflow [ 2053006 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279495 ] New: JSD Suggestion Workflow - TEMP [ 2048021 ]
            jonah (Inactive) made changes -
            Description Original: Currently, if a user setup Service Desk on an existing project, those issues reported by a particular user will not show in "_My Request_" in the user's portal. Even though the expected behavior is for those issues to show in "_My Request_" section, since they have reported those issue.

            The same behavior happens when Service Desk is setup with a newly created project, and user import existing issues from another project.

            The expected behavior is to have those issues reported by the user to show in the user's customer portal.

            h4. Workaround:

            The workaround in the KB intend to convert existing issues to service desk requests: [here|https://confluence.atlassian.com/display/SDKB/Convert+Existing+Issues+to+Service+Desks+Requests]             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-55].
              {panel}

            Currently, if a user setup Service Desk on an existing project, those issues reported by a particular user will not show in "_My Request_" in the user's portal. Even though the expected behavior is for those issues to show in "_My Request_" section, since they have reported those issue.

            The same behavior happens when Service Desk is setup with a newly created project, and user import existing issues from another project.

            The expected behavior is to have those issues reported by the user to show in the user's customer portal.

            h4. Workaround:

            The workaround in the KB intend to convert existing issues to service desk requests: [here|https://confluence.atlassian.com/display/SDKB/Convert+Existing+Issues+to+Service+Desks+Requests]
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-55 [ JSDCLOUD-55 ]

            Pete Mitchell added a comment -

            Is this a long dead issue?  Sorry to revive a multi year old thread, but i'm currently struggling to convert my previous issues on my JIRA Cloud Service Desk project to a valid request type which can be viewed by the customers.  Currently reviewing the workaround with JIRA Suite Utilities addon.  Thanks for any input to a new JIRA user.

            Pete Mitchell added a comment - Is this a long dead issue?  Sorry to revive a multi year old thread, but i'm currently struggling to convert my previous issues on my JIRA Cloud Service Desk project to a valid request type which can be viewed by the customers.  Currently reviewing the workaround with JIRA Suite Utilities addon.  Thanks for any input to a new JIRA user.

              Unassigned Unassigned
              aalshargabi AlaA
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                Created:
                Updated:
                Resolved: