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  1. Jira Service Management Data Center
  2. JSDSERVER-546

Outgoing emails from JIRA Service Desk should support plain text format as in JIRA

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Emails from JIRA can be plain text format by each JIRA user's specifying in his/her own profile preferences. However, emails from JIRA Service Desk are always HTML format even if users choose 'text' in their own profile preferences.

          Form Name

            [JSDSERVER-546] Outgoing emails from JIRA Service Desk should support plain text format as in JIRA

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011498 ] New: JAC Suggestion Workflow 3 [ 3646720 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664411 ] New: JAC Suggestion Workflow [ 3011498 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324859 ] New: Confluence Workflow - Public Facing v4 [ 2664411 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052992 ] New: JSD Suggestion Workflow - TEMP [ 2324859 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048006 ] New: JSD Suggestion Workflow [ 2052992 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279935 ] New: JSD Suggestion Workflow - TEMP [ 2048006 ]
            jonah (Inactive) made changes -
            Description Original: Emails from JIRA can be plain text format by each JIRA user's specifying in his/her own profile preferences. However, emails from JIRA Service Desk are always HTML format even if users choose 'text' in their own profile preferences. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-546].
              {panel}

            Emails from JIRA can be plain text format by each JIRA user's specifying in his/her own profile preferences. However, emails from JIRA Service Desk are always HTML format even if users choose 'text' in their own profile preferences.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-546 [ JSDCLOUD-546 ]
            shihab made changes -
            Link New: This issue is duplicated by JSD-4063 [ JSD-4063 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 687664 ] New: JSD Suggestion Workflow [ 1279935 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mnakagawa Mai Nakagawa (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: