Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4063

JIRA Service Desk customer cannot set email type

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customers of our Service Desk cannot set their email type (text/html) in their profile settings like an JIRA agent.

      E.g. we use an letsencrypt cert and older blackberry smartphones do not trust the CA. So the mail is not visible (only the subject). In this situation it would be great to be able to set the email type to text.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-546 Outgoing emails from JIRA Service Desk should support plain text format as in JIRA

          • Closed

          Suggestion - JSDSERVER-1587 Service Desk users should be able to change email notification type

          • Closed
          relates to

          Suggestion - JSDCLOUD-4063 JIRA Service Desk customer cannot set email type

          • Closed

          Activity

            People

              Unassigned Unassigned
              b137bafaedb7 DanielYK
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync