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  1. Jira Service Management Cloud
  2. JSDCLOUD-4063

JIRA Service Desk customer cannot set email type

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Customers of our Service Desk cannot set their email type (text/html) in their profile settings like an JIRA agent.

      E.g. we use an letsencrypt cert and older blackberry smartphones do not trust the CA. So the mail is not visible (only the subject). In this situation it would be great to be able to set the email type to text.

              Unassigned Unassigned
              b137bafaedb7 DanielYK
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