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  1. Jira Service Management Cloud
  2. JSDCLOUD-4063

JIRA Service Desk customer cannot set email type

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Customers of our Service Desk cannot set their email type (text/html) in their profile settings like an JIRA agent.

      E.g. we use an letsencrypt cert and older blackberry smartphones do not trust the CA. So the mail is not visible (only the subject). In this situation it would be great to be able to set the email type to text.

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          duplicates

          Suggestion - JSDCLOUD-546 Outgoing emails from JIRA Service Desk should support plain text format as in JIRA

          • Closed

          Suggestion - JSDCLOUD-1587 Service Desk users should be able to change email notification type

          • Closed
          is related to

          Suggestion - JSDSERVER-4063 JIRA Service Desk customer cannot set email type

          • Closed

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              Unassigned Unassigned
              b137bafaedb7 DanielYK
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                Updated:
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