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  1. Jira Service Management Data Center
  2. JSDSERVER-4063

JIRA Service Desk customer cannot set email type

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customers of our Service Desk cannot set their email type (text/html) in their profile settings like an JIRA agent.

      E.g. we use an letsencrypt cert and older blackberry smartphones do not trust the CA. So the mail is not visible (only the subject). In this situation it would be great to be able to set the email type to text.

            Unassigned Unassigned
            b137bafaedb7 DanielYK
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