Hi, this seems still to be an issue. I've set my account prefs to 'Text', but getting emails in HTML (the issue CA-133930).

Thanks!

-s

My apologies for this confusion. This feature has not been released on OnDemand yet. It already releases on BTF (v2.3).

The next release of OnDemand will have this feature: 2.4-OD-02.

Yes i did before which , bu it is not working for service desk customer , it works on only jira user.
Ok , i will open a ticket.

Hi hakan.otal,

Service Desk users doesn't have option to change notification type yet. But their accounts should use the default setting from JIRA. Did you follow the step above the change the default settings? You can use "apply" to override the settings of existing users. If those steps don't work, I would recommend you to raise a support ticket (https://support.atlassian.com) so that we can have deeper investigation.

We are collecting feedback whether it's an actual need for service desk users to change email notification type instead of using the default one. https://jira.atlassian.com/browse/JSD-1587

Dear all ,
First of all i am sorry for my wrong question.
I mean that ok we can change jira user with your explanation way.
But service desk user does not have any options on their profile and Jira admin can not change their mail sender options.

Jira mail sender logs are below for jira user and service desk user.
Please look at content type fields.

hakan.otal@kron.com.tr is jira user.
hakanotal@hotmail.com is service desk user.

2015-03-01 00:35:01,698 DEBUG [Kron] Sending mailitem To='hakan.otal@kron.com.tr' Subject='(SDWOR-6) deneme' From='null' FromName='Hakan Otal (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@744b7f48' MessageId='null' anonymous Mail Queue Service 2
2015-03-01 00:35:01,698 DEBUG [Kron] Sending mailitem To='hakan.otal@kron.com.tr' Subject='(SDWOR-6) deneme' From='null' FromName='Hakan Otal (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@744b7f48' MessageId='null' anonymous Mail Queue Service 50 Queued mail for delivery
2015-03-01 00:35:01,698 DEBUG [Kron] Sending mailitem To='hakan.otal@kron.com.tr' Subject='(SDWOR-6) deneme' From='null' FromName='Hakan Otal (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@744b7f48' MessageId='null' anonymous Mail Queue Service QUIT
2015-03-01 00:35:01,699 DEBUG [Kron] Sending mailitem To='hakan.otal@kron.com.tr' Subject='(SDWOR-6) deneme' From='null' FromName='Hakan Otal (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@744b7f48' MessageId='null' anonymous Mail Queue Service Message was sent with Message-Id <JIRA.19388.1425060502000.60474.1425162900719@Atlassian.JIRA>
2015-03-01 00:35:01,701 DEBUG [Kron] Sending mailitem To='hakanotal@hotmail.com' Subject='[SD_Workflow_Test] deneme [SDWOR-6]' From='null' FromName='Hakan Otal' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1569dc97' MessageId='null' anonymous Mail Queue Service Getting session
2015-03-01 00:35:01,701 DEBUG [Kron] Sending mailitem To='hakanotal@hotmail.com' Subject='[SD_Workflow_Test] deneme [SDWOR-6]' From='null' FromName='Hakan Otal' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1569dc97' MessageId='null' anonymous Mail Queue Service Debug messages from JavaMail session initialization will not appear in this log. These messages are sent to standard out.
2015-03-01 00:35:01,705 DEBUG [Kron] Sending mailitem To='hakanotal@hotmail.com' Subject='[SD_Workflow_Test] deneme [SDWOR-6]' From='null' FromName='Hakan Otal' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1569dc97' MessageId='null' anonymous Mail Queue Service Session providers: [[javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]]]
2015-03-01 00:35:01,705 DEBUG [Kron] Sending mailitem To='hakanotal@hotmail.com' Subject='[SD_Workflow_Test] deneme [SDWOR-6]' From='null' FromName='Hakan Otal' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1569dc97' MessageId='null' anonymous Mail Queue Service Session addressMap: [

]
2015-03-01 00:35:01,706 DEBUG [Kron] Sending mailitem To='hakanotal@hotmail.com' Subject='[SD_Workflow_Test] deneme [SDWOR-6]' From='null' FromName='Hakan Otal' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1569dc97' MessageId='null' anonymous Mail Queue Service Getting transport for protocol [smtps]

Also - each user can then independently choose whether or not they want HTML or text by logging in and editing their profile settings. Phuong's directions are for the global settings

Hi hakan.otal,

JIRA Admin can change the default email format for JIRA and Service Desk will respect that setting. To change the JIRA email notification type:

• login as JIRA admin.
• Type 'gg' and go to 'Default User Preferences'.
• Click [Edit default values] button.
• Change email format to HTML.
• Click Update to persist the change.
• Click apply if you want to force all old users use HTML.

Dear all ,
We dont want to use default txt email format , our customer want to get email HTML format.
How can i change email format for service desk like jira.

Any idea on an ETA on this? This is literally the one thing that's holding us back from deploying Service Desk to our users.

Please increase the priority on this.

I agree, this issue should be brought up in priority.
We need the text-email in order to integrate our JIRA with other parts of our system that only accept text.
The configuration in user profile should be valid for Service desk as well!