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  1. Jira Service Management Data Center
  2. JSDSERVER-536

Display fields in Customer Requests in read-only mode

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be useful to be able to add fields to the Customer Request forms with a read-only option - they would be displaying information to the customer, but couldn't be changed by them.

      This would allow the Agents to communicate information through Issue Fields (e.g. Fix Version).

            [JSDSERVER-536] Display fields in Customer Requests in read-only mode

            Katarzyna Pawlak [Deviniti] added a comment -

            Hello,

            You can achieve it by using our app Extension for Jira Service Desk. Under project settings (in the service desk project) you'll find Visibility > Fields. Select request type, field and switch Hide for all to on. Remember to add selected field to the request form! What is the result? Customer doesn't see this field on the request form, but if agent fills this field in Jira, value from this field will appear on the Request Detail View.

            Kate from Deviniti

            Katarzyna Pawlak [Deviniti] added a comment - Hello, You can achieve it by using our app Extension for Jira Service Desk . Under project settings (in the service desk project) you'll find Visibility > Fields. Select request type, field and switch Hide for all to on. Remember to add selected field to the request form! What is the result? Customer doesn't see this field on the request form, but if agent fills this field in Jira, value from this field will appear on the Request Detail View. Kate from Deviniti

            Andrea Bollini added a comment -

            This looks as a duplicate of JSD-1107 (more votes!) please combine the votes of the two issues

            Andrea Bollini added a comment - This looks as a duplicate of  JSD-1107 (more votes!) please combine the votes of the two issues

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Votes:
              47 Vote for this issue
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              21 Start watching this issue

                Created:
                Updated: