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  1. Jira Service Management Data Center
  2. JSDSERVER-5192

As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time.

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      Problem Definition

      As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time. We expect a very high volume of requests to be opened and do not want a survey to be sent out for all of them.

      Suggested Solution

      Allow the survey sending rate to be configurable.

          Form Name

            [JSDSERVER-5192] As a Service Desk administrator I would like to configure satisfaction surveys to only be sent out some of the time.

            Keith Spence added a comment -

            We have two reasons for an Issue to be closed, Cancelled and Delivered. We do not want or need a survey to be sent for something that has been cancelled as no work would have been performed. Also, we do not want surveys to go out for every issue that is closed. We anticipate having hundreds of issues opened every month and do not want our customers inundated. Being able to determine when a survey is sent would be extremely beneficial for us and makes the tool more valuable.

            Keith Spence added a comment - We have two reasons for an Issue to be closed, Cancelled and Delivered. We do not want or need a survey to be sent for something that has been cancelled as no work would have been performed. Also, we do not want surveys to go out for every issue that is closed. We anticipate having hundreds of issues opened every month and do not want our customers inundated. Being able to determine when a survey is sent would be extremely beneficial for us and makes the tool more valuable.

              Unassigned Unassigned
              rstadler@atlassian.com Russell Stadler (Inactive)
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                Created:
                Updated: