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  1. Jira Service Management Data Center
  2. JSDSERVER-516

No way for customer to add a watcher to JIRA Service Desk tickets

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      There is no functionality provided to the user to add other users to a service desk ticket.

      Therefore if the customer goes on vacation or wants to keep his team in the loop on a service desk issue there is no way to do this.

          Form Name

            [JSDSERVER-516] No way for customer to add a watcher to JIRA Service Desk tickets

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011189 ] New: JAC Suggestion Workflow 3 [ 3648610 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663644 ] New: JAC Suggestion Workflow [ 3011189 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321823 ] New: Confluence Workflow - Public Facing v4 [ 2663644 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052077 ] New: JSD Suggestion Workflow - TEMP [ 2321823 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047530 ] New: JSD Suggestion Workflow [ 2052077 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279463 ] New: JSD Suggestion Workflow - TEMP [ 2047530 ]
            jonah (Inactive) made changes -
            Description Original: There is no functionality provided to the user to add other users to a service desk ticket.

            Therefore if the customer goes on vacation or wants to keep his team in the loop on a service desk issue there is no way to do this.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-516].
              {panel}

            There is no functionality provided to the user to add other users to a service desk ticket.

            Therefore if the customer goes on vacation or wants to keep his team in the loop on a service desk issue there is no way to do this.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-516 [ JSDCLOUD-516 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 685357 ] New: JSD Suggestion Workflow [ 1279463 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Michael Ruflin (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              a940a07a235f David Grierson
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                Created:
                Updated:
                Resolved: