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  1. Jira Service Management Data Center
  2. JSDSERVER-4970

Add Rich Text Editor in Customer Portal comment

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Rich Text editor available in JIRA 7.2.0 and above but it's not available in Service Desk customer portal. Customer can only comment from "Text" mode in Customer Portal.

      Suggested Solution

      Add Rich Text editor as shown in https://confluence.atlassian.com/jiracore/jira-core-7-2-x-release-notes-826896229.html in Service Desk Customer Portal as well.

      Workaround

      None

            [JSDSERVER-4970] Add Rich Text Editor in Customer Portal comment

            Simon Scott added a comment -

            Any update on this for JSM Cloud?

            Simon Scott added a comment - Any update on this for JSM Cloud?

            Jared Surething added a comment -

            This says fixed, but I am not seeing this feature in our JSM (cloud) - is that a different card? 

            Jared Surething added a comment - This says fixed, but I am not seeing this feature in our JSM (cloud) - is that a different card? 
            Chris Morgan (Inactive) made changes -
            Labels New: not-fixed-in-cloud
            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 530379 ]
            moofoo (Inactive) made changes -
            Assignee New: moofoo [ ashubovych ]
            moofoo (Inactive) made changes -
            Fix Version/s New: 4.15.0 [ 93602 ]
            moofoo (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Todd Thomas added a comment -

            I'm not sure why this ticket isn't updated to reflect the current status, but reviewing the release notes of the next version of JSM it looks like a "Reich text editor on customer portal" is going to be released:

            https://confluence.atlassian.com/jiracore/preparing-for-jira-8-15-1032259123.html

            We've added a rich text editor to Jira Service Management's customer portals to allow customers to raise requests and add comments using the markup language and having a visual feedback on what they type.

            This rich text editor is different from the one used in Jira and only supports a subset of features (e.g. there are no user mentions or panels), mostly focusing on text formatting.

            Here's the list of features it supports:

            • font size
            • font style (bold, italic, underline, etc.)
            • lists (unordered, ordered)
            • links
            • code blocks
            • block quotes

            It probably doesn't help that this issue doesn't have an assignee and votes/comments on most issues for Jira seem to be ignored, but at least this may actually be getting released later this year when Jira 8.15/JSM 4.15 is released.

            Todd Thomas added a comment - I'm not sure why this ticket isn't updated to reflect the current status, but reviewing the release notes of the next version of JSM it looks like a "Reich text editor on customer portal" is going to be released: https://confluence.atlassian.com/jiracore/preparing-for-jira-8-15-1032259123.html We've added a rich text editor to Jira Service Management's customer portals to allow customers to raise requests and add comments using the markup language and having a visual feedback on what they type. This rich text editor is different from the one used in Jira and only supports a subset of features (e.g. there are no user mentions or panels), mostly focusing on text formatting. Here's the list of features it supports: font size font style (bold, italic, underline, etc.) lists (unordered, ordered) links code blocks block quotes It probably doesn't help that this issue doesn't have an assignee and votes/comments on most issues for Jira seem to be ignored, but at least this may actually be getting released later this year when Jira 8.15/JSM 4.15 is released.

            Loizos Loizou added a comment -

            Hi,

            It's really very hard for our clients to create a proper ticket through a simple text editor and they are complaining about it.

            Thank you,

            Loizos

            Loizos Loizou added a comment - Hi, It's really very hard for our clients to create a proper ticket through a simple text editor and they are complaining about it. Thank you, Loizos

              ashubovych moofoo (Inactive)
              vshanmugam Vicknesh Shanmugam (Inactive)
              Votes:
              168 Vote for this issue
              Watchers:
              88 Start watching this issue

                Created:
                Updated:
                Resolved: