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  1. Jira Service Management Data Center
  2. JSDSERVER-4922

Allow JSM to make comment required on transition in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Problem Definition

      Currently in JSM, if a workflow transition can be triggered on Customer Portal, a popup asking for an optional comment is displayed when customer triggers that transition.
      However there is no option in JSD/Workflow settings that can make this comment field mandatory.

      Suggested Solution

      Add an option in JSM or Workflow settings that allows administrator to make this comment field mandatory.

          Form Name

            [JSDSERVER-4922] Allow JSM to make comment required on transition in Customer Portal

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              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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                Created:
                Updated: