While a bit clumsy solution but one way to work around this is to

1. Create (for example) text based custom field that will hold the organization name
2. Create automation that runs on issue create
3. Create branch rule, "type of related issues" = current issue
4. Create condition under this branching rule -> "User condition" -> "Check to perform" -> "Is in organization" = xxx
5. In same branch after the condition add new action "Edit issue fields" and set the field created in step 1. to whatever the organization name is
6. Create separate if-branch for each of the customer organizations

What makes this approach clumsy is the fact that you need to manually create if-branch for each organization + the automation is not very effective performance-wise. So in massive service desks this is probably not an option.

If you store the org info this way, you can use that as an additional filter for queues (if you have customer-specific queues).

If you have ScriptRunner, you can use some variation of this:

import com.atlassian.servicedesk.api.organization.OrganizationsQuery;
//import com.atlassian.jira.user.ApplicationUser;
import com.atlassian.servicedesk.api.organization.OrganizationService;
import com.atlassian.jira.component.ComponentAccessor
import com.onresolve.scriptrunner.runner.customisers.PluginModule

@PluginModule
OrganizationService organizationService

def user = ComponentAccessor.getUserManager().getUserByName("someuser")

OrganizationsQuery organizationsQuery = organizationService.newOrganizationsQueryBuilder().build()
organizationService.getOrganizations(user, organizationsQuery).getResults()

This is a must to be able to properly handle reporter organization. Please implement it!

Please, this feature is essencial to view the organization from the reporter is, independently of the user marks or not share with his organization.

Hi together,

I was looking for this feature in the service desk REST documentation, which lead me to this suggestion.

Is there any chance that this will be implemented?