Unfortunately, the new function does not help us. We need the possibility to bind groups to organizations in order not to have to maintain a customer group and a Jira group in parallel.

The ticket requirement is not fulfilled with this function.

Sharing Requests with Groups is not what this ticket is about!

Lots of Automation Rules are dependent on Organisations. It`s not simply done with "We follow a different approach"

Just a note on the latest update (21 Dec 2022)

Exposing group names to customers is a very questionable way of solving this problem. Group names are usually named according to naming standards from Active Directory and are often not very readable for a user (for example JIRA-MyCompanyName-ThisDepartmentName-Customers). Might even be that you do not want to expose internal groups to customers at all?

Organizations are built to give user friendly names to the users and a very straight forward way of sharing tickets. What we are missing currently in this suggestion is the possibility to connect groups to them automatically. If this (simple?) thing would be implemented it would solve the problem for loads of our customers.  

We have about 400 active users in our instance and already track major groups (such as departments and sub-teams) via Active Directory groups. being able to add groups to organizations means we could people could easily share tickets with their teams, our support teams could more easily associate tickets with specific departments, and it would make organizations a usable feature for instances that have more than 20 people in them.

Hi all,

Thank you so much for your votes and comments. This suggestion is currently being looked at and we’d love to discuss more about ways to improve organisations and what using groups would look like.

This can entail just chatting over email, or we can setup a 30-minute session to discuss this problem further and how it affects you.

If you are available to discuss more about this suggestion, please send me an email at umauersberg@atlassian.com. Referencing the ticket and letting me know your company, its size, and how you use Jira Service Management.

We look forward to getting to understand this suggestion further and marking JSM easier and more enjoyable to use.

Thanks

Uli 

Senior Product Designer (JSM)

Is there any news on this, being able to add a customer to a group would be amazing as not all customers have the same
privileges in their respective organization('s).

Not being able to sync an A/D group to an organisation is very poor.

Concur with previous comments, having Organizations being able to reference groups or leverage LDAP integration is essential to any ITSM instance with a decent sized user base.

Yeah we have a 2000+ account instance using this that I am NOT adding by hand.

Same. it's almost impossible to make use of the awesome organizations feature when it lacks something this basic...