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  1. Jira Service Management Data Center
  2. JSDSERVER-484

Ability to capture IP information when creating issue

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debugging sessions with a Service Desk customer. As service desk customers may not have the technical knowledge to manually gather this information, being able to collect this though JIRA service desk would be a useful addition.

      Suggested Solution

      Collect the IP address of the customer as a special custom field and include it in the request.

            [JSDSERVER-484] Ability to capture IP information when creating issue

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              Unassigned Unassigned
              gsackett Gary
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                Created:
                Updated: