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  1. Jira Service Management Data Center
  2. JSDSERVER-484

Ability to capture IP information when creating issue

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 1
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debugging sessions with a Service Desk customer. As service desk customers may not have the technical knowledge to manually gather this information, being able to collect this though JIRA service desk would be a useful addition.

      Suggested Solution

      Collect the IP address of the customer as a special custom field and include it in the request.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-5197 Ability to capture client details when creating issue in Service Desk customer portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-484 Ability to capture IP information when creating issue

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              gsackett Gary
              Votes:
              52 Vote for this issue
              Watchers:
              33 Start watching this issue

              Dates

                Created:
                Updated:

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