Ability to capture IP information when creating issue

Problem Definition

When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debugging sessions with a customer. As customers may not have the technical knowledge to manually gather this information, being able to collect this through the JSM portal or the Widget would be a useful addition.

Suggested Solution

Collect the IP address of the customer as a special custom field and include it in the request.