Ability to capture IP information when creating issue

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debugging sessions with a customer. As customers may not have the technical knowledge to manually gather this information, being able to collect this through the JSM portal or the Widget would be a useful addition.

      Suggested Solution

      Collect the IP address of the customer as a special custom field and include it in the request.

            Assignee:
            Unassigned
            Reporter:
            Gary
            Votes:
            33 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated: