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  1. Jira Service Management Data Center
  2. JSDSERVER-5197

Ability to capture client details when creating issue in Service Desk customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
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    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When providing support within an internal technical support environment, it is useful to be able to collect an end-user's client details, such as OS and Browser

      Suggested Solution

      Similar to JIRA Issue Collector Collect browser info option add a collection mechanism to the customer portal to auto populate these details on a support request in Service desk issues

          Form Name

            [JSDSERVER-5197] Ability to capture client details when creating issue in Service Desk customer portal

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              Unassigned Unassigned
              emccutcheon Earl McCutcheon
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                Created:
                Updated: