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  1. Jira Service Management Data Center
  2. JSDSERVER-5197

Ability to capture client details when creating issue in Service Desk customer portal

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 1
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition

      When providing support within an internal technical support environment, it is useful to be able to collect an end-user's client details, such as OS and Browser

      Suggested Solution

      Similar to JIRA Issue Collector Collect browser info option add a collection mechanism to the customer portal to auto populate these details on a support request in Service desk issues

      Attachments

        Issue Links

          relates to

          Suggestion - JSDSERVER-484 Ability to capture IP information when creating issue

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Votes:
              19 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:

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