Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4799

CSAT JQL so the data can be added to existing Gadgets

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • None
    • 3
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently reporting functionality of the CSAT is limited to the default reports:

      • Article usage
      • Article effectiveness

      Suggested Solution

      It would be nice to be able to add in query-able fields for the data that could be added to a saved filter and used in existing JIRA gadgets such as Pie Charts for a wider range of Reporting functionality.

      Workaround

      In some versions of Service desk the EXPERIMENTAL and internal only API end-points can be accessed as described in the workaround for the following Feature request:

      NOTE: this is not an optimal solution since this is only used internally and it may change without notice.

          Form Name

            [JSDSERVER-4799] CSAT JQL so the data can be added to existing Gadgets

            Imane ASSOUD added a comment -

            This is much needed in our organization as well. 

            Imane ASSOUD added a comment - This is much needed in our organization as well. 

            Sherryl Radbil added a comment - - edited

            Josh - check out the invitation by Jason D Cruz in JSDCLOUD-1914. I've reached out to him and top of my list is this actually!

            Sherryl Radbil added a comment - - edited Josh - check out the invitation by Jason D Cruz in JSDCLOUD-1914 . I've reached out to him and top of my list is this actually!

            Josh Pettibone added a comment -

            Interested in featuring this data on dashboards.

            Josh Pettibone added a comment - Interested in featuring this data on dashboards.

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Votes:
              43 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated: