Problem Definition

Currently reporting functionality of the CSAT is limited to the default reports:

• Article usage
• Article effectiveness

Suggested Solution

It would be nice to be able to add in query-able fields for the data that could be added to a saved filter and used in existing JIRA gadgets such as Pie Charts for a wider range of Reporting functionality.

Workaround

In some versions of Service desk the EXPERIMENTAL and internal only API end-points can be accessed as described in the workaround for the following Feature request:

• Add the possibility to get service desk reports using REST API

NOTE: this is not an optimal solution since this is only used internally and it may change without notice.